Support

We are here for you

The staff of our Service Centre is happy to help you and your customers.

Through our 1^st, 2^nd and 3^rd level support we are able to effectively help you with any issue you might have. Do not hesitate to contact us!

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Support

You are our main focus

For a swift treatment of your issue, we offer support on three different levels: first, second and third level support. This ensures effective assistance in all cases.

First Level

Our Help Desk responds to all incoming support requests. Its competent staff quickly finds a solution for most problems.

Second Level

This department assists the 1st level support with requests on more complex issues and documents newly elaborated solutions for training purposes.

Third Level

If the request is too complex for the assistance of the 1st and 2nd level, our specialists in software development will tackle the problem.

Support:
simple & secure

We use TeamViewer as a real-time communication tool. This is a remote maintenance software for screen sharing, video conferences, data transfers and VPN.

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Need help?

You can reach our support by dialling the following number:
Tel: +41 (0)61 539 10 80

or by e-mail:
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Lettenweg 40
4123 Allschwil
Tel: +41 (0)61 544 05 00
Support Tel: +41 (0)61 539 10 80
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Support

We are here for you

Support

You are our main focus

First Level

Second Level

Third Level

Support: simple & secure

Need help?

Contact

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Support:
simple & secure